Privacy policy

MS Health Pty Ltd - ONLINE PRIVACY POLICY
MS Health Pty Ltd ("we, our and us") is committed to maintaining the privacy of the personal and sensitive information that you provide to us.

If you provide your personal information (including your sensitive or health information) to us you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.

Information we collect and how we collect information
You may be asked to provide personal information on various pages of this website. For example, this may include us asking you for specific details for the purpose of registering for a user account or providing the functionality for you to contact us via email. The types of personal information we may collect include your name, practice address, email address, phone number, Australian Health Practitioner Regulation Agency (AHPRA) number, and copies of qualifications if you are a medical practitioner with a Fellowship (FRANZCOG) or Advanced Diploma (DRANZCOG Advanced) of RANZCOG.

We collect this information for our purposes, which include:

  • confirming your qualifications as a medical practitioner or pharmacist;
  • ensuring that we have contact details especially your email to advise you of any future changes to the approved prescribing or dispensing information, regulatory approval, or Pharmaceutical Benefits Scheme (PBS) approval for Mifepristone Linepharma and MS-2 Step (mifepristone, misoprostol);
  • maintaining a database of certified prescribers and certified dispensers held on the MS-2 Step website and providing access to such database to certified prescribers and certified dispensers only;
  • responding to your questions and feedback;
  • contacting you for the purposes of customer service and/or relationship management; and
  • contacting you for the purposes of marketing related activities and promotions. You can opt out from these at any time.

In some instances we may ask healthcare professionals to provide information about their patients. Where this is not done in a de-identified manner, we require the healthcare professional to provide a copy of or a link to this Privacy Policy and obtain the prior consent of their patient via the printed ‘consent to treatment’ form before providing the information to us. We deal with this patient information in accordance with this Privacy Policy.

Consequences of not providing personal information
Failure to provide us with certain personal information can mean that we will not be able to certify you to prescribe or dispense and we may not be able to provide the relevant service to you or the individual concerned.

Disclosing personal information
Your information may be disclosed by us to other companies within the Marie Stopes International group of companies in Australia in order to assist us in the delivery of our services. Your information may also be disclosed to third party organisations (which have contractual and commercial-in-confidence agreements with MS Health) for the purposes of assisting us to comply with Australian regulatory requirements.

Unless otherwise required or permitted by law, we will not further disclose your personal information to any other third parties (i.e. other than those within the Marie Stopes International group of companies, those we have contractual and commercial-in-confidence agreements with or the TGA) without first obtaining your consent.

Storing personal information
Personal information obtained from you via this website is stored on an external server. The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:

  • requiring our staff to maintain your privacy;
  • imposing security measures for access to our computer systems;
  • only allowing access to personal information where the individual seeking access has satisfied our identification requirements; and
  • ensuring there is access control into our buildings.

Keeping personal information accurate and up to date
We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the quality of the information provided to us. We therefore suggest that individuals:

  • let us know if there are any errors in their personal information
  • keep us up to date with changes to their personal information (e.g. their name, address and email address).

Individuals may do this by contacting us via mail or email at the addresses provided below.

Access by you to your personal information
You may request access to personal information we hold about you by contacting us via mail or email at the addresses provided below.

Complaints
Individuals who believe that we have breached their privacy rights in any way or wish to discuss any issues about this Privacy Policy should contact us at the addresses provided below.

Contacting us
Individuals may ask any questions about privacy and the way we manage personal information or request access to personal information by writing to MS Health at Suite 129, 135 Cardigan Street Carlton, VIC 3053, Australia, calling 1300 515 883 or sending an email to privacy@mshealth.com.au

Further information
If you would like more information about privacy in general, please refer to the Office of the Information Commissioner's website: www.oaic.gov.au